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How do I...?
There are three steps:
(1) Send an order form by mail, e-mail, or fax. You can use one of ours (such as the order form) or you can make your own. Whatever you choose, make sure to include your name, address, and e-mail/ phone, plus a list of what you want (including quantity, code, and price). Finally, add $6 U.S. shipping, optional insurance ($1.10 for all orders under $50), and 4.5% sales tax if the goods will be shipped to Virginia. (For shipping to other countries, please see our "ordering information" page. Also, please keep in mind that we cannot be held responsible for goods shipped uninsured.)
(2) Send payment with your order (or add an additional $5.50 for C.O.D.). You can mail a check, money order, or gift certificate. You can also use our electronic check service called i-Check(TM). (More information about i-Check(TM).) Goods purchased with money orders are shipped the same day if they are in stock, or the day they arrive if they must be special-ordered.
(3) Please allow 2-3 weeks to receive your products, plus clearing time for checks. Special Orders may take slightly longer, but never longer than thirty (30) days.
We offer several ways to pay: personal check, business check, cashier's check, money order, Dreaming Gates Gift Certificate (available for purchase under "services"), and electronic checks. Credit cards can be used through Paypal.com. Also, if your credit card gives you checks to make purchases (ask your credit company), we will happily accept those as long as your name and address matches that on the check.
Please make all payment out to DREAMING GATES. Payment is due at the time of order.
Dreaming Gates
P.O. Box 3302
Stafford, VA 22555-3302
How do I contact Dreaming Gates?
Please see our "contact page" for more information.
Please see our "catalog page" for more information.
How do I order a Gift Certificate?
Go to our "Services" page. Scroll down until you see "Gift Certificates." Read the information there. If you still need help, read on:
To buy a gift certificate, you need to (1) tell us who it's for. Unless you want us to send it to your address, please send us their address or e-mail address. (2) Decide how much money you want the gift certificate to be ($10, $20, etc.), and send us that amount of money. (3) Tell us if you want the Gift Certificate to be mailed or e-mailed to that person. If you do not specify where and how, we will e-mail the certificate to YOU and let you give it to them.
--> Special Shipping & Tax Info: If you are ordering NOTHING but a Gift Certificate, you only have to pay 50 cents shipping. (Also, tax does not apply.) Plus, for Certificates e-mailed to their recipient, the shipping is free!
You can receive store-credit within thirty(30) days of purchase. All you have to do is contact us and wait to receive your return code. When we send it to you (usually via e-mail), you must write it clearly on the package when you ship it back to us. Shipping and fees are not reimbursed or refunded. Packages without a return code will be refused.
For more information, see our "Ordering Info" page.
How do I report something damaged or lost in shipping?
If your goods are damaged or lost in shipping, please keep the packaging (if possible) and contact us within ten days of shipping. We will arrange for reimbursement and send you out a new order (or store credit, if the goods are no longer available) as quickly as we can. Please keep in mind that this policy applies only to goods shipped with insurance; we cannot be held responsible for goods shipped uninsured.
How do I learn about metaphysical / mythological stuff?
Check out our "Metaphysical / Magickal Education & Information Page."
Let us know within three working days. Special Orders are especially important to cancel early. Restocking fees may apply after the period has elapsed (usually 10% of the total).
How do I find what I need / search the website?
Please view our "search page". Enter the word or words you are looking for, and the search page will take you to a browser page listing all the places on our site containing those words. And if you still can't find something, don't hesitate to ask us.
There is also a "quick reference" guide that lists all the products that we carry (with links to the page that item is found on). Take a glance!
How do I send my own catalog or product samples to you?
If you wish to send us your own company's catalog, price list, or product samples, we will gladly inspect them and possibly make a purchase from them to expand our own product list. Please make sure to write your company name and address on the outside of the package, and send it to:
Dreaming Gates ATTN: New Products PO BOx 3302 Stafford VA 22555-3302
Welcome Page * Product List * Ordering Info
Last updated 6/1/01